Some customers want the ability to test new configurations and train in a practice environment, versus using production.  It's a good practice. The Indeavor Sandbox is Production code with quarterly refreshes of your data.

Refresh Process 

If your organization has purchased a Sandbox environment, the data is automatically updated from your production environment data during the second (full) week of each quarter.  The Sandbox environment refreshes so that you have up-to-date information to test or train with in an environment other than production. 

2023 Refresh Schedule

Week of Jan 8-14th

Week of April 9th-15th

Week of July 9th-15th

Week of October 8th-14th

Single Sign On Considerations

If your organization uses Single Sign On, and has a separate test and production instance of Single Sign On set up you must reapply your test/sandbox Single Sign On Identity Provider metadata text after each refresh, as the refresh process will copy the production metadata file to your Sandbox.

Open your metadata file (provided by your local security team) in note pad and copy into the Identity Provider Metadata Text field.  

https://support.indeavor.com/hc/en-us/articles/115001794466

If you are interested in learning more about the Indeavor Sandbox or want to request a refresh outside of the quarterly process, please Submit a Ticket to the Indeavor Service Center.