How to Mandate MFA
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From the Administration App on the left navigation panel go to Settings > Security > Authenticator App (Only those with the Admin role will be able to view these pages)
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Move the toggle to on (the toggle will be to the right of the line).
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Moving the toggle will now mandate all users in the domain to enroll in and use MFA. Users will enroll when they log out and log back into Engage or Indeavor Operate using a Username and Password.
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When a user enrolls in MFA the user will be available from the drop-down list to reset users.
How to Reset a Users Authentication as Admin
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From the Administration App on the left navigation panel, go to Settings > Security > Authenticator App (Only those with the Admin role will be able to view these pages)
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Make sure the right OU for the user is selected in the upper right corner.
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From the drop-down select the user.
a. All users enrolled in Multi-Factor Authentication for that OU will be available from this drop-down.
b. If a user is not enrolled in MFA they will not show up here.
c. You can also use static search by typing the User in the user field.
d. Click Reset User.
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A prompt will display asking the admin if they want to perform this action.
- Click ‘OK', and the user's Authentication is reset. Making them re-enroll when they log out and log back in.