Use Problem Solving:
- To view qualified and available employees for the shift & job you are trying to cover
- To create a workflow for overtime assignments (Can filter to employees who are working adjacent assignments, can filter to employees who volunteered to work overtime, can expose volunteering timestamp & total overtime hours)
- To cover one demand at a time
- If there are overlapping shifts
Use Loud Tool:
- To view all qualified employees for the shift & job you are trying to cover (who may or may not be assigned for the specific shift)
- To replace assignments
- To cover multiple demands at the same time
- To swap employees' assignments
Indeavor Protip: Overlapping shifts are not supported in Loud Tool functionality.
Both tools:
- Will show results based on the roster viewing profiles you have already selected
- Respect qualifications
- Respect constraints
Note: Make sure to set up shift profiles to make your life easier!