| Indeavor Support Tiers |
| Support Tier |
Available Services |
Support Coverage |
| Platinum |
- In App / Email Ticketing Support
- Phone Support Line
- Designated Customer Success Manager
- Designated Strategic Support Lead
- Extended Support Services:
- Allocated hours per quarter based on contract- no rollover
- Service Center trained in customer solution
- Access to knowledge base articles (KBAs)
- Community Forum
|
In-App / Phone/ Email
Ticketing Support
24x7 / 365
|
| Gold |
- In App / Email Ticketing Support
- Designated Customer Success Manager
- Service Center trained in customer solution
- Access to knowledge base articles (KBAs)
- Community Forum
|
In-App / Email
Ticketing Support:
Monday – Friday
8:00 am - 5:00pm CST
|
| Silver |
- In App / Email Ticketing Support
- Designated Customer Success Manager
- Access to knowledge base articles (KBAs)
- Community Forum
|
In-App / Email
Ticketing Support:
Monday - Friday
8:00 am - 5:00pm CST
|
