Top reasons user have problems logging into Engage and their solutions:
| Login Checklist | Notes |
| Select "Company Login" tab for SSO instead "User Login" | Most large organizations have a universal login for employees - if that's the case for your Org make sure you're going to the "Company" tab |
| Correct login credentials | Check username (not case sensitive), password (case sensitive). No extra spaces before or after |
| Correct Company Name | You will need to enter company name correctly. |
Troubleshooting steps:
1. Close Engage and re-open
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2. Uninstall/reinstall Engage app
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3. Make sure you have the current version by checking for updates:
How to update an Android app
- Open the Google Play Store app
- At the top right, tap the profile icon
- Tap Manage apps & device. Apps with an update available are labeled "Update available"
- Tap Update
How to update apps manually on your iPhone or iPad
- Open the App Store
- Tap your profile icon at the top of the screen
- Scroll to see pending updates and release notes. Tap Update next to an app to only update that app, or tap Update All
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4. Clear Cache
Clearing cache Android device (Do this for both Chrome and Engage app):
- Open Settings and select Storage
- In the resulting list, tap the Apps entry (Other Apps on Android 11 and earlier).
- Choose the app you want to clear
- On the app's info page, tap the Clear Cache option
Guide for clearing cache Apple device (do this for both Safari and Engage app):
- Go to Settings
- Tap 'General'
- Tap "iPhone Storage'
- Find the Indeavor Engage app and tap "Offload App"
- Re-download the Indeavor Engage app from the app store
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5. Check your connection. Try switching from wifi to mobile data or vice versa